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Pricing
Pricing is quoted on a ‘per day’ basis (24 hour period)

Rate Includes
Third Party Liability
Collision Damage Waiver with excess
Theft Protection with excess
Local taxes
Breakdown assistance 24/7
Winterisation fee (Valid from 01/11 to 31/03) if applicable
Airport fee
VAT 20%

Driver Age Requirements
Minimum/Maximum age: 21 to 75 years – Except for vehicle group AL-D minimum age is 25 years old
Young driver surcharge applies to ages: 21-25. Charge 10 EUR per day. Maximum 100 EUR
Senior drivers surcharge applies to ages: 70-75. Charge 10 EUR per day. Maximum 100 EUR

Driver License Requirements
The renter and the driver have to be in possession of a valid driving licence
Driving licenses must be held for a minimum of 2 years. UK license holders need to present a photo card.
There are limitations on accepting driving licences. Driving licences should be in English, Latin or Cyrillic letters.
International Driving licences are required when a driving license is not in English, Latin or Cyrillic letters.
Any driver must produce a valid, original copy of their driving license including photo ID.
In the event that a customer arrives at the rental desk without the necessary documentation as stated above, the booking will be cancelled. In these cases, there will be no refund.

In addition to the stated requirements, the hirer of the vehicle is solely responsible to ensure that their licence is valid for use in the respective country and it remains the responsibility of the hirer to determine whether an International Driving Permit is required by local law. Failure to provide a valid licence and IDP permit (as required) will result in a non-refundable termination of the reservation at the rental counter

Additional Drivers
Additional drivers are allowed, at a cost of 5.00 Euro per day.

Insurance Coverage

Collision Damage Waiver (CDW): Included in price

Car Group Code Excess Amount Deposit Amount
UP 500 € 500 €
A – AD – AC – B 800 € 500 €
C 900 € 500 €
D 1000 € 500 €

Theft Waiver (TW): Included in price

Car Group Code Excess Amount
UP 500 €
A – AD – AC – B 800 €
C 900 €
D 1000 €


Complete Cover Package: Super CDW covers the waivable amount in case of damage or theft – SCDW does not cover any damage to the interior or underside of the rental vehicle, tyre and wheel damage, broken or lost keys or contamination of fuel, neither in event of deliberate intent.

Car Group Code Price per day Excess Amount
UP 10 € –
A – AD – AC – B 15 € –
C – D 20 € –

Third Party Liability Protection (TP):
You may be held responsible for damage to or loss of tyres, windscreens, glass and undercarriage. Please check with the car rental agent on arrival.
If you purchase the Excess Reimbursement Insurance from a third party, the credit card holder will be required to present his/ her credit card at the rental desk in order for the car rental agent to authorize the deposit.

Third party liability is included in the rates and unlimited.

Pricing
Multi pricing packages – Basic, Plus, Premium and Premium Plus are available on numerous website channels and detail at both quote stage and on the rental voucher exactly what elements have been included in the price. Customers must check their package inclusions before booking and present the voucher at the rental counter.

General Logistics Basic
Excess – €800 – €1000 (Glass and Tyres not covered)
Deposit – €500
Limited Mileage – 150 kilometers per day €0.30 for addtional km
Non-cancellable
Non-refundable
Non amendable

General Logistics Plus
Excess – €400 €500 (Glass and Tyres not covered)
Deposit – €250
Limited Mileage – 300 kilometers per day €0.30 for addtional km
Cancellation refunds as per terms and conditions

General Logistics Premium
Excess – €200 – €250 (Glass and Tyres not covered)
Deposit – €125
Unlimited Kilometers
Cancellation refunds as per terms and conditions

General Logistics Premium Plus
Excess – €0
Deposit/Pre-Auth – €50
Unlimited Mileage
Glass and Tyres are covered
Fast Track (If available)
Up to 2 optional extras
Free Cancellation up to 48 hours before hire

Special Equipment / Optional Extras
All optional extras can be subject to price changes without notice; additionally optional extras are subject to availability.

Baby seat: 5 EUR per day. Maximum 50 EUR per rental – On request.
Child seat: 5 EUR per day. Maximum 50 EUR per rental – On request.
GPS: 10 EUR per day. Maximum 100 EUR per rental – On request.
Snow chains: 7 EUR per day. Maximum 70 EUR per rental – On request.
Car wifi hotspot: 5 EUR per day. No maximum – On request.

Breakdown Assistance
Included in price. Refer to office working hours.

Fees
Airport fee Included in price

Fuel Policy
We operate a full to full Fuel policy; we ask that customers return with the full tank as was supplied at the time of collection.
Missing fuel will be charged per litre (daily rate) and an additional charge of € 25,00 (Refuelling Fee).
Your vehicle will be supplied with fuel. To avoid incurring fuel charges you will need to return it approximately same level. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car with same amount of fuel. Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.
Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.

Kilometer Policy
Please note if the customer goes over the products Kilometers allowance a fee of €0.30 per Kilometer will be charged.

Cross Border Travel
Cross border travel is allowed but is strictly on a request service and available for the countries listed below only. Countries not listed are not allowed.
Kosovo € 50
Montenegro € 50
Greece € 50
Macedonia € 50


Tax Rate
20% included in the rental price.

Methods of Payment
Accepted Payment Methods
Only credit card payments are accepted.
Accepted for deposit and payment: AMEX, Mastercard, Visa, Visa Electron, and Maestro
Not accepted for deposit and payment: Pre-paid credit cards, Laser, Diners or debit
A deposit amount of excess will be held against your card(s) for the period of the booking.
Credit card(s) must be in the name of the main driver.
Make sure you have a large enough limit to cover the excess.
In the event that a customer fails to present a valid credit card or there is a lack of sufficient funds available on the credit card, the car rental agent may refuse the release of the vehicle. In these instances, no funds paid will be reimbursed.

Form(s) of ID
A valid photo ID (passport or national ID).

Vehicle Group/Model
Our vehicles are classified into groups using the ACRISS codes for clarity of booking. The group is indicated in the bottom right of the vehicle image and the description at the top left. The group will print on your reservation.
Reservations are confirmed for a group and not a particular model unless shown otherwise. We are unable to guarantee a particular make/model or fuel type unless a guaranteed model group has been booked. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.

Vehicle Condition
Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the renter to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tire pressures and other common sense actions to maintain the vehicle if before authorized. Costs will generally be covered only if it’s authorized in advance from the rental branch.
Renter returns the vehicle in a clean condition (normal wear and tear excepted). If the vehicle is exceptionally dirty upon return or if there is damage to the seats, seat upholstery or the carpets an additional charge for deep cleaning will apply. This charge will be dependent upon the actual state of the vehicle when returned.
Any damage caused to the vehicle, if returned out of hours, is the responsibility of the hirer until our staffs have checked in the vehicle.

Voucher
A copy of your voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed

Smoking Policy
General Logistics operate a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. A minimum fee of €150 VAT inc.

Animals in our vehicles
We request no animals are transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. Charges are detailed in the damage matrix available at the rental counter. The minimum fee will be at least €150 incl. VAT.

Hotel Delivery
Delivery to hotels is an available option, upon request, this service is free of charge. Please contact booking@general-logistics.al with the following information:
-Hotel name
-Address
-Telephone Number

Opening Hours
Please check www.general-logistics.al for our applicable opening hours at your time of rental / arrival / departure (pick-up, return etc.)
Please always check before, location may be closed for pickups and returns on Country’s or local public holidays

Out of Hours Collection and Drop Off
Out of hours requests are treated as on request and cannot be guaranteed. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered.

Delayed Collections/ No show policy
Reservations will be held for 1 hour from the specified reservation time after which they will be classed as a no-show. If a customer arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking.

Flight numbers provided are for informational purposes only. It is the responsibility of the customer to inform the location of any delays.

Rental Extensions
Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.

Non-authorized rental extension
Penalty above the rental charge and the driver will be black listed (declined for future bookings) Charges are detailed in the damage matrix available at the rental counter.
€500 per rental.

Early Returns/Unused Rental Days
No refunds (partial or full) will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date.

Late Returns
A vehicle is hired for a contracted period as detailed on the rental agreement. The return day and time as selected by the customer at the time of booking will be enforced regardless of delayed pickup time. If the vehicle is returned outside the grace period, there will be a charge of an additional day or a late fee.
Grace period: 1 hour

Amendments
Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking.

Lost Keys
General Logistics will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive.

Fines, Penalties and Administration Charges
It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations. When fines or traffic violations occur and a General Logistics location is involved in administering the charge then an administration fee will be charged to the customer.

Vehicle Trackers
Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.

Stop sell
We reserve the right to cancel a rental and refuse service anywhere prior to 24 hours before a booking. NO GRACE PERIOD AT ANY TIME.

Complaints
​All complaints should be made in writing either through our Online Contact Form found on our Contact Us page or via email to info@general-logistics.al within 30 days from the last day of your rental. Whilst we do try to resolve all cases brought to our attention, those raised after this period may not be considered. If at any point during the investigation process communication ceases for a period of more than 30 days, the case will be considered closed and no further action will be taken.

GDPR
All information relating to privacy and data protection when using a General Logistics service will be contained on our privacy policy which is located on our website – www.general-logistics.al/privacy

Cancellation Policy
Cancellation of your reservation should be made in writing at least 24 hours prior to the start of your rental, or cancelled through your account on the General Logistics website. Please note that telephone cancellations will not be accepted.

Cancellation Administration Charge

Standard Cancellation Policy (except for Basic* and Premium Plus** Packages)

The notice period is based on a day being a 24 hour period, up to the start time, not a calendar day.

Cancellation notification sent 7 or more days before the start date: the prepaid amount will be refunded minus a £15 admin fee.
Cancellation notification sent 3-6 days before the start date: 50% of the prepaid amount will be refunded.
Cancellation notification sent 2 days before the start date: 25% of the prepaid amount will be refunded.
Cancellation notification sent 0-1 days before the start date: no refund due.

All prepaid reservations will be subject to a minimum cancellation fee of £15.
For any bookings where the prepaid amount is less than £15, there will be no refund due regardless of when the cancellation request was made.
For pay on arrival reservations made online, the no-show/cancellation fee will equal the pre-paid amount and no refund will be due.

*Cancellation Policy for Basic Package
Non-refundable

**Cancellation Policy for Premium Plus Package
Free Cancellation until 48 hours of the reservation start time. Cancellations made less than 48 hours from the start time would be non-refundable.

General Terms
All bookings are subject to our terms and conditions.

General Logistics sh.p.k cannot accept liability for any charges incurred on documentation signed for and accepted locally.

General Logistics sh.p.k will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.

General Logistics sh.p.k trading as General Logistics Albania act as an agent / intermediary for customers booking on www.general-logistics.al and associated websites. Booking confirmation vouchers will be issued to the customers via email. All transactions are subject to VAT. If VAT invoices are required, these would need to be issued directly by the location servicing the rental once the booking has been serviced, and not by General Logistics sh.p.k.

When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent General Logistics sh.p.k and its locations reserve the right to pursue the customer for the recovery of all losses incurred.

Calls to General Logistics may be recorded.

Terms and Conditions Issued April 2019 and may be subject to change at any time.